Guest Information
Everything you need before and during your stay. If something isn’t answered here, the welcome card in the house will have it — and you can always message us.
Arrival & check-in
Check-in: from 4pm
Check-out: by 10am
Key arrangements will be confirmed in advance by message. Please let us know your estimated arrival time so we can ensure everything is ready.
The house address is 8 Rue des Parrets, 83600 Fréjus. The street is narrow and cobbled — not accessible by car. Park in the Florus underground car park first (see below), then it’s a short walk with your luggage.
Parking
Your dedicated underground parking space is in the Florus building, the car park beneath the Fréjus tourism office.
The car park entrance is on Rue Jean Jaurès (the street alongside the tourism office on Place Jean Jaurès). Your space number and access code are on the welcome card at the house.
The walk from the car park to the house takes about 5 minutes. The lanes are cobbled — wheelie suitcases work fine on the smooth sections.
WiFi
The WiFi router is in the kitchen/diner on the first floor. The network name and password are on the welcome card in the living room.
TV, Netflix & streaming
The 55" LG OLED TV is in the living room on the second floor.
Netflix is included — press the Netflix button on the remote and it opens automatically. Please use the Guests profile to keep your watch history separate.
All the main streaming apps are pre-installed on the TV: Netflix, Disney+, Prime Video, BBC iPlayer and more. To watch your own streaming services, just open the relevant app and sign in — please remember to sign out before you leave.
French terrestrial TV is available via the SFR box — the black box underneath the TV. Press the input button on the remote and select the SFR source. This is separate from the streaming apps.
Please don’t change any settings on the TV or the SFR box.
Music — Sonos speakers
There are Sonos Play:1 speakers in the kitchen and living room.
iPhone users: tap the AirPlay icon in any music app and select the Sonos speaker — no app needed.
All users: open the free Sonos app, connect to the house WiFi, and the speakers appear automatically. Play from your own Spotify, Apple Music, Amazon Music or any other service using the cast button within the app — nothing is saved after your stay.
The kitchen
The kitchen is on the first floor and is fully equipped for self-catering:
- Oven and hob (electric)
- Fridge-freezer
- Dishwasher
- Air fryer (Ninja Foodi MAX Dual Zone)
- Nespresso machine — you’ll find some pods to get you started; more Original system capsules are available at the Casino next door
- Kettle
- Microwave
- Full set of crockery, glasses, pots, pans and utensils
Appliance guides
Nespresso (Krups Inissia) Lift the lever, drop in a pod, close the lever. Press the left button for espresso, right for lungo. Used pods drop into the tray automatically — empty when full. Full manual
Air fryer (Ninja Foodi MAX AF400EU) Two independent drawers — use one or both. Select your function (Air Fry for most things), set temperature and time with the dials, press Start. Use SYNC if you want both drawers to finish at the same time, MATCH to run both at identical settings. Full manual
Hob (Signature STV4F) Turn the relevant knob to your desired heat level. All burners are clearly marked. Full manual
Oven (Signature SFMC70X/2) Turn the left knob to select the cooking function, right knob to set temperature (50–250°C). Fan-assisted is recommended for most cooking. If the display is blinking after a power cut, press the + or − button once and wait 5 seconds — the oven will then work normally. Full manual
Microwave (Signature SMO250IX/2) Turn the left dial to set power level, right dial to set time, press start. Also has a grill function. Full manual
Dishwasher (AEG FSE75737P) Load, add a tablet (under the sink), select a programme and press start. The eco programme works well for normal loads. Full manual
Washing machine (Siemens WM12N209FR) You’ll need to bring your own detergent — there may be some left from previous guests but we can’t guarantee it. We use liquid detergent placed directly in the drum. Alternatively, powder or liquid detergent goes in the drawer — the middle slot (II). If you’d like to use softener, add it to the right slot (the one with the flower symbol). Turn the dial to Mix rapide and press Départ/Pause to start.
Tumble dryer (Siemens WT45HV15FR) Empty the lint filter before each use (inside the door). Turn the dial to Mix for most loads. Press Départ/Pause to start.
TV (LG OLED55B46LA) Press power on the remote. Home button accesses all apps. For French terrestrial TV, press input and select the SFR source. Full manual
Sonos Play:1 See Music section above. Sonos support
Washing & laundry
The washing machine and tumble dryer are on the ground floor, next to the bunk bedroom. Washing powder is provided — you’ll find it in the utility cupboard.
Fans & keeping cool
The house is naturally cool thanks to its sheltered position in the old town, but fans are provided on each floor for when it gets warm. You’ll find them in the bedroom wardrobes and the living room cupboard.
Bins & recycling
Bin collection details and the location of the nearest public bins are on the welcome card at the house. In France, recycling (glass, paper, plastic) goes in the separate yellow-lid bins. Please leave the house with bins emptied.
Local shops
The closest shop is the Casino next to the Office du Tourisme — perfect for picking up essentials on arrival. There’s also a Petit Casino a short walk away. For a larger weekly shop, there’s a Leclerc on the outskirts of town.
House rules
- No smoking inside the house
- No parties or events
- Please be considerate of neighbours — the old town lanes carry sound
- Maximum occupancy: 5 guests
- No pets
- Please leave the house as you found it
Departure
- Check out by 10am
- Leave keys as directed on the welcome card
- Empty bins and leave rubbish in the correct bins outside
- Leave used towels and bed linen on the bathroom floor
- Switch off all lights, fans and appliances
- Close all windows and shutters
Emergency contacts
Emergency services (all): 112
Police: 17
Fire: 18
SAMU (medical emergency): 15
Nearest hospital: Centre Hospitalier Intercommunal Fréjus–Saint-Raphaël, 240 Avenue Saint-Lambert, Fréjus — approximately 10 minutes’ drive
Our contact details are on the welcome card at the house. Please don’t hesitate to message us if anything isn’t right — we’d always rather know.